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| About Us AVEC is completely dedicated to your total satisfaction. If you have any suggestions or comments please email us at websales@avecsport.com |
| Making A Purchase Making a purchase could not be easier. Just browse our Catalogue, and click on any items that you wish to buy and put them into the shopping cart. After you have finished your selection, click on "Order" and you will be asked for a few details that we need to be able to satisfy the order. We accept credit card payment. If you are shopping from outside of the UK, place your order and your credit card company will convert the transaction to your own currency. We accept Visa and Mastercard. We do not charge for any item until it is ready to ship. Backordered items are not charged until they are shipped. You may send your credit card information via phone, fax, snail mail or over the Internet. |
| Shipping And Handling Unfortunately, due to the large volume of fraudulent orders from outside of the United Kingdom, we have had to stop receiving internet orders from around the World. International orders will now only be accepted by telephone or post and will not be sent out until cleared funds have been received. We are very sorry for the inconvenience this will cause any valued international customers. |
| Delivery Schedule We will normally send your order to you within 10 business days . International orders are generally received in under 15 days from point of shipping. Orders that require custom embroidery or printing usually take longer to dispatch. If you do not recieve your order within the time stated, please contact us at websales@avecsport.com All orders are only accepted subject to availability |
| Back Orders If your item is not in stock, we will back order for you. You will always be emailed with the option to cancel your order if you would rather not wait. |
| Tax Charges For orders made from the UK or the European Union, 17.5% VAT is included. |
| Credit Card Security All credit card numbers are encrypted in the software when the order is placed using 128 bit encryption. They are only decrypted after they reach our computer. They are not held in clear text on any web site. |
| Reaching Us If you need to contact us you can reach us in the following ways; By Post: 1 Enterprise City Spennymoor Co. Durham DL16 6JF Fax: 01388 815045 Email: weborders@avecsport.com |
| Privacy Policy avecsport.com do not disclose buyers' information to third parties. Cookies are used on this shopping site to keep track of the contents of your shopping cart once you have selected an item, to store delivery addresses if the address book is used and to store your details if you select the 'Remember Me' Option.Data collected by this site is used to: a. Take and fulfill customer orders b. Administer and enhance the site and service c. Issue a unique identifier (e.g. customer login) d. Monitor customer account status beyond that required for individual purchases e. Only disclose information to third-parties for goods delivery purposesData collected by this site is used to: a. Take and fulfill customer orders b. Administer and enhance the site and service c. Only disclose information to third-parties for goods delivery purposes |
| Returns Policy Regulations provide a cooling off period and an unconditional right to cancel during that period. The cooling off period begins as soon as the order has been made and is seven working days after the day of the receipt of goods. Customers must inform us in writing - by letter, fax or email - of their decision to cancel. Any money will be reimbursed before the statutory period of thirty days providing goods are returned intact and as sold. Exceptions to this rule are any items personalised for the customer (i.e. printed replica shirts) Your rights to return goods are protected under the EU Distance Selling Directive which can be found at http://www.hmso.gov.uk/si/si2000/20002334.htm |
| Remittance Terms We will not debit your Credit Card Account until goods are ready to ship. |